We are committed to the protection of your privacy. Our aim is to provide an online environment that will ensure the information you provide to us, is handled in a secure, efficient and confidential manner.
By accessing our site you accept the terms and conditions of its use, including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time. We encourage you to regularly review this statement to inform yourself of any amendments.
What information do we collect and store?
As a visitor to our site, you may be asked to submit personal details about yourself by email or online form. The information you submit or send electronically is received by our network and stored in our database.
In sending us an email, completing an online form, contacting us through our social networking services such as Facebook and Twitter, you accept that you have granted us consent to use any personal information within our organisation for the purposes we prescribe including responding to your queries, re-publishing information on our site, and compilation of our databases and research for marketing purposes.
How we use the information we collect from you
The information we collect is used to provide our services to you. We may pass on your depersonalised information in statistical or demographic form to third parties and government departments. We do not submit personal information to third parties however, if we do we will seek your consent prior to submitting personal information where practicable, unless required by law.
Our site uses information recording software such as ‘Cookies’ to provide a tailored user experience, however we do not monitor your activity on our site.
We may use the information you provide to send you e-newsletters outlining news, services or events. If you do not wish to receive any marketing material from us or be entered on our emailing list, please click the unsubscribe link on the email communication.
We reserve the right to modify, collate, edit or track personal information in order to improve our services to you or if required by law.
Security, quality and accuracy of information
We endeavour to keep your personal information up to date and accurate, however you must let us know if there are any details that you may have accidentally recorded incorrectly in an email or online form. We will endeavour to correct your personal information within 3 business days of receiving a written request from you. To protect your privacy and the privacy of others, we may ask for additional evidence of your identity before we can change it.
Whilst we will take all due care in protecting the security, confidentiality and privacy of the information submitted by you, we cannot guarantee that our systems will be completely free from third party interception or damage to information transmitted by email which is caused by viruses.
Use of your information outside Australia
As part of your contract with us, we may need to transfer some of your personal information to one of our international affiliates. We will use reasonable endeavours to ensure that the recipient jurisdiction has in place a similar regime which recognises your right to privacy. All our international affiliates have privacy statements which comply with the legal requirements of their jurisdiction.
Our website uses Google Analytics. This is a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Links to other sites
We have attempted to provide relevant links to other sites of interest, however we make no warranties or representations as to the quality and/or accuracy of information on any other site which we provide a link to. We also take no responsibility for the privacy practices of such other sites.
We encourage you however to view the terms and conditions of use, privacy policies and security statements on those sites.
Your right to Access and Amend Information about you
If you have submitted details about yourself to us, you are entitled to access the information which is subsequently handled by us within our organisation. There are exceptional circumstances where access to your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.
If you would like access your personal information, please submit your request to [email protected] outlining the documents or information you require. We will endeavour to respond to your query within 3 business days of receiving a written request.
We encourage you to contact us to update any of your details or to correct any inaccuracies which may have inadvertently been recorded by us.
If you are unhappy with any aspect of the way your personal information has been collected or handled by us, or if you have any queries in relation to any aspects of the above statement, please do not hesitate to contact us at [email protected]